Operations Improvement

Operations Improvement

Our documentation visibly articulates how the business operates and serves as the foundation for understanding issues and identifying improvements.

Company results are produced from a numerous set of interrelated processes, activities & decision points. Understanding them is the key to effective planning:

Step 1 - Define Your Operations Create a "tree structure" of any or all products, processes or functions where each branch presents a key consideration (assumptions, decision points, key activities) against which related metrics can be established.

Step 2 - Identify Areas of Concern & Opportunity Rank each branch relative to your view of its importance to overall success by describing the impact on growth, profit and expense. Is there consensus within the management team? If not, explore the assumptions/paradigms driving the disagreement.

Step 3 - Begin Analysis Define the key activities, management controls, decisions and expenses associated with each identified area of concern or opportunity. Develop supporting analytical documentation (flowcharts, issue decompositions, reports, etc.).

Step 4 - Identify Value Impact & Select Initiatives Add spreadsheet models, field force analysis and other decision tools to quantify the probability of value creation in financial terms or other metrics.

Step 5 - Develop Accountability Maps Correlated to Actions Overlay projects and other operational actions onto the map with identified staff and metric accountabilities. Use it to measure progress & validate solution sets & planned results.

Our frameworks & facilitation methods result in actionable plans that promote interdepartmental collaboration and collective responsibility.